Canstar Blue Customer Satisfaction 2018 Report


LJ Hooker's Customers were the Most Satisfied in 2018

In a competitive market, LJ Hooker has topped Canstar Blue’s 2018 real estate agent customer satisfaction ratings. LJ Hooker rated 5 stars across multiple categories, including problem resolution and overall satisfaction.

Real Estate Agents Compared
Canstar Blue compared real estate agents Century 21, First National, Harcourts, LJ Hooker, Professionals, Raine & Horne and Ray White on factors including their problem resolution, communication & advice, value for money, contract handling, marketing and overall customer satisfaction.

LJ Hooker moves into top spot for real estate agents

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The housing market can be a confusing place, whether you’re there to buy, sell, or purely look at what’s available. Regardless of what you’re after, chances are you’ll deal with a real estate agent at some stage, whether it’s in passing at a housing inspection, or spending long hours with them in an office to get that paperwork signed. Finding the perfect home is hard, and so is finding the right real estate agent to guide you through the leg work.

Real estate agents now take many different forms, including some online-only firms. For many, deciding which to trust will be one of the biggest challenges faced on the path to your next right move. And while some of us might have preconceived ideas about estate agents, having them on your side when it comes to contracts and price negotiations could not only save you hours of stress, but potentially thousands of dollars in the long run. But of course, you’ll have to pay for their help, and costs can be high.

That’s why Canstar Blue produces an annual review of estate agents, to find out which are rated highest by the people who know best – their customers. Whatever they have used an estate agent for – buying, selling, renting or leasing – we invited hundreds of survey respondents to tell us about their experiences with some of the biggest firms in Australia, when it comes to important factors like problem resolutions, communications & advice, contract handling and value for money.

The seven real estate agents included in our 2018 review have been rated in the following order for overall customer satisfaction:
  • 1st LJ Hooker
  • 2nd First National
  • 3rd Century 21
  • 4th Professionals
  • 5th Harcourts
  • 6th Ray White
  • 7th Raine & Horne
4 Stars3 Stars3 Stars4 Stars3 StarsDetailsRay White3 Stars4 Stars3 Stars3 Stars3 Stars4 Stars3 StarsDetailsFirst National3 Stars3 Stars4 Stars3 Stars3 Stars3 Stars3 StarsDetails