Iain Carmichael

Managing Director

Iain leads an extremely experienced team that has helped over 4,000 families in the past 12 months through our Sales & Property Management Divisions - ranking us 2nd in Australia across the LJ Hooker 700 office network.

In 2018 www.RateMyAgent.com.au rated LJ Hooker Cleveland 5th in Australia for sales results and customer service across ALL brands (11,700 offices), with over 800 “Recommendations” from members of the public, ranking 1st in Brisbane and 3rd in Australia.

REB (Real Estate Business) ranked LJ Hooker Cleveland as an Australian Top 50 Sales Office for 2018.

Testimonials below:

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Debbie Ward

"I would just like to take this opportunity to thank you and your office for the smooth transition.

The service of you and your administration team to assist in settling into the new office and new systems has been outstanding.

The professionalism, friendliness and support has been above and beyond and my compliments to you for the smooth running of both your sales and rental offices.

It has been refreshing to witness your approach to the industry with your fresh ideas and in particular the care you show to your staff.

It would be a pleasure for any agent to work at LJ Hooker Cleveland."

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Peter Houliston - "Hooly"

"It was lovely to see an agent treating Admin to flowers and chocolates today!

I've been in real estate almost 14 years and never come across the kind of support you receive here at LJ Hooker Cleveland.

I am extremely grateful to Rebekah, Amanda, Sarah & Chloe and of course the Boyz.

Thank you VERY much for what you do for me. You're all BRILLIANT."

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Paul Joyce

"I just wanted to say a couple of "thank yous", to you, and your family, and the team for making me feel so welcome."

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Ian Shortell

"Look it’s been a great change from managing my own business when there were the pressures of day to day, now I am getting to do what I want to do.

I just list and sell.

If I need some help I have an admin team that helps me.

It is a great business, it’s a family company, I treasure the values of having those people around who are going to look after me and help me succeed, rather than me having to worry about everyone else - everything I want is there for me.

It’s a great office to be part of.

Has my business grown is a question! Yes we have found it a lot easier - because we just list and sell real estate. We fitted into the office comfortably. It’s a good environment to work in. We are happy and we are productive.

We have had the best quarter we’ve ever had – and we’ve only been here 9 months.

In terms of admin support there’s someone to do anything. We’ve got a great office manager, we’ve got a great support team, we’ve got people who look after your marketing, they look after your accounts, they look after putting your listings up and down, signs I don’t have to worry…I don’t put up signs…I don’t do anything.

It’s simple – I list and sell real estate."

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Nathan Carter

"Our Principal, Iain Carmichael, is a non-selling Principal and he runs the business. He enables us to do our job effectively - the first words he said to me when I walked into the building were "what do you need because we are here to help you?" It was weird to get used to as an agent - normally you have to do all these jobs yourself. Agents normally have to have a very diverse range of skills to succeed in real estate, but here at LJ Hooker Cleveland they do all the hard work. There is a lot of depth in the business but the most important thing is the culture of the office - everyone just wants to help, from Admin to Management, to John doing the signs - and you don't normally have to ask, everything is automatically done for you. So my life is made incredibly easy by the entire team. When someone lists their house with Nathan, it's with the whole team at LJ Hooker Cleveland. As soon as I list a property the office gets straight to work."

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Margot Fabian

"I joined LJ Hooker Cleveland recently after 28 years in the industry and feel the need to share with any real estate salesperson contemplating a change of agency my recommendation to consider working under their umbrella.

I have received endless assistance in setting up - which has brought me immediate success. I have also enjoyed comradery and congenial ambience in the office.

They certainly deserve all the many accolades they have won!

I look forward to being part of their success story!"

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Garcon Keelan – Domain Group Sales Manager

"Thanks for having us along to your event last week. Your team has one of the best cultures I have seen – in such a large dynamic office."

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Claire Swanepoel - Domain Group Account Manager

"Always love hanging with your team. I have noticed your team is very close. It’s nice you all sit and eat and joke:)"

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Heather Coventry

"Hooker Cleveland under Iain's leadership and mentoring have helped me to achieve a high level of customer loyalty and repeat business. Words that spring to mind are integrity, fortitude and professionalism."

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Chris Roy

"After working in the industry for many years and seeing how a large number of offices operate, without a doubt, I would have to say that Iain has got it spot on! The support, backup and resources are right there ready to go, along with systems and processes to make our job of selling as uncomplicated and as stress free as possible. Sales people are sales people because that’s what they are good at, and here at LJ Hooker Cleveland, all of the admin and ‘busy work’ is done for you.

If you are not here now, you should be."

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Lauren Rowe

"This is just a short note to say a big thank you for all the help, support and assistance you have given me since you have taken over at LJ Hooker Cleveland. The office has become an increasingly happy environment to work in and this is a testament to your dedication and willingness to listen and assist the agents with their needs."


 

What our customers say

See all

It was lovely to see an agent treating Admin to flowers and chocolates today! I've been in real estate almost 14 years and never come across the kind of support you receive here at LJ Hooker Cleveland. I am extremely grateful to Rebekah, Amanda, Sarah & Chloe and of course the Boyz. Thank you VERY much for what you do for me. You're all BRILLIANT.

Peter Houliston - Hooly

I would just like to take this opportunity to thank you and your office for the smooth transition. The service of you and your administration team to assist in settling in to the new office and new systems has been outstanding. The professionalism, friendliness and support has been above and beyond and my compliments to you for the smooth running of both your sales and rental offices. It has been refreshing to witness your approach to the industry with your fresh ideas and in particular the care you show to your staff. It would be a pleasure for any agent to work at LJ Hooker Cleveland.

Debbie Ward - Previous owner of LJ Hooker Birkdale

I just wanted to say a couple of "thank yous" to you, and your family, and the team for making me feel so welcome.

Paul Joyce

***** to view this video visit our Facebook page ***** Look it’s been a great change from managing my own business when there were the pressures of day to day, now I am getting to do what I want to do. I just list and sell. If I need some help I have an admin team that helps me. It is a great business, it’s a family company, I treasure the values of having those people around who are going to look after me and help me succeed, rather than me having to worry about everyone else - everything I want is there for me. It’s a great office to be part of. Has my business grown is a question! Yes we have found it a lot easier - because we just list and sell real estate. We fitted into the office comfortably. It’s a good environment to work in. We are happy and we are productive. We have had the best quarter we’ve ever had – and we’ve only been here 9 months. In terms of admin support there’s someone to do anything. We’ve got a great office manager; we’ve got a great support team; we’ve got people who look after your marketing; they look after your accounts; they look after putting your listings up and down; signs I don’t have to worry…I don’t put up signs…I don’t do anything. It’s simple – I list and sell real estate.

Ian Shortell ---------- Previous owner of The Professionals - view this video on the LJ Hooker Cleveland Facebook page

***** to view this video visit our Facebook page ***** Our Principal, Iain Carmichael, is a non-selling Principal and he runs the business. He enables us to do our job effectively - the first words he said to me when I walked into the building were "what do you need because we are here to help you?" It was weird to get used to as an agent - normally you have to do all these jobs yourself. Agents normally have to have a very diverse range of skills to succeed in real estate, but here at LJ Hooker Cleveland they do all the hard work. There is a lot of depth in the business but the most important thing is the culture of the office - everyone just wants to help, from Admin to Management, to John doing the signs - and you don't normally have to ask, everything is automatically done for you. So my life is made incredibly easy by the entire team. When someone lists their house with Nathan, it's with the whole team at LJ Hooker Cleveland. As soon as I list a property the office gets straight to work.

Nathan Carter - view this video on the LJ Hooker Cleveland Facebook page

I joined LJ Hooker Cleveland recently after 28 years in the industry and feel the need to share with any real estate salesperson contemplating a change of agency my recommendation to consider working under their umbrella. I have received endless assistance in setting up - which has brought me immediate success. I have also enjoyed comradery and congenial ambience in the office. They certainly deserve all the many accolades they have won! I look forward to being part of their success story!

Margot Fabian

Thanks for having us along to your event last week. Your team has one of the best cultures I have seen – in such a large dynamic office.

Garcon Keelan – Domain Group Sales Manager

Always love hanging with your team. I have noticed your team is very close. It’s nice you all sit and eat and joke :)

Claire Swanepoel - Domain Group Account Manager

LJ Hooker Cleveland under Iain's leadership and mentoring have helped me to achieve a high level of customer loyalty and repeat business. Words that spring to mind are integrity, fortitude and professionalism.

Heather Coventry

This is just a short note to say a big thank you for all the help, support and assistance you have given me since you have taken over at LJ Hooker Cleveland. The office has become a happy environment to work in and this is a testament to your dedication and willingness to listen and assist the agents with their needs.

Lauren Rowe