Iain Carmichael

Managing Director

Iain leads an extremely experienced team that helps over 4,000 families every year through our Sales & Property Management Divisions - ranking us in July 2018 as the Top Office in Australia across the LJ Hooker 700 office network for Number of Sales, & Top Property Management office in Queensland.

As of October 2018, RateMyAgent records the office as having the Most Number of Recommendations from the Australian public over the last 12 months - thank you to all our clients. This is across 11,700 offices - across all brands.

Made the REB (Real Estate Business) Australian Top 50 Sales Office list 2014, 2015, 2016, 2017 & 2018.

Testimonials below:

***********************************************************

Rachael Munro

"I thought I should write to you and make you aware of how my first few months have progressed working for you at LJ Hooker.

I have now been in the industry for almost 2 years and have worked for Raine & Horne, and Remax.

I don’t think many people understand how difficult it can be starting in the industry and getting the traction required and how much of a difficult journey this can be.

I need to let you know that I had almost given up on the industry even though I had a genuine love of it prior to deciding to join you.

I was told by you that I would receive great support and how my main focus would be canvassing and obtaining listings, I was hesitant as many people in the industry promise the world and it just doesn’t happen.

But that is why I need you to know how you are starting to turn my entire career around, I now am excited about coming to work every day and no longer have the same anxiety about work.

The support your team offers is more than was promised and the most important thing is that you have processes in place that ensure future pipeline business.

Because this happens in the background you can continue to focus on canvassing and getting more listings, which obviously increases your chances of earning a much higher income.

Following our Sales Manager, James, processes are proving to be successful for me and I am getting more listings than ever before. James is always available and helpful.

Not only is the above really important but the entire team was welcoming and helpful. I am not sad about my previous experience in the industry, however, I know if I had joined a lot sooner than I had I would have been much closer to achieving my goals.

Thank you from the bottom of my heart for having me on your team.

Forever Grateful

Rach"

***********************************************************

Debbie Ward - Previous owner of LJ Hooker Birkdale

"I would just like to take this opportunity to thank you and your office for the smooth transition.

The service of you and your administration team to assist in settling into the new office and new systems has been outstanding.

The professionalism, friendliness, and support have been above and beyond and my compliments to you for the smooth running of both your sales and rental offices.

It has been refreshing to witness your approach to the industry with your fresh ideas and in particular the care you show to your staff.

It would be a pleasure for any agent to work at LJ Hooker Cleveland."

***********************************************************

Peter Houliston - "Hooly"

"It was lovely to see an agent treating Admin to flowers and chocolates today!

I've been in real estate almost 14 years and never come across the kind of support you receive here at LJ Hooker Cleveland.

I am extremely grateful to Rebekah, Amanda, Sarah & Chloe and of course the Boyz.

Thank you VERY much for what you do for me. You're all BRILLIANT."

***********************************************************

Paul Joyce

"I just wanted to say a couple of "thank yous", to you, and your family, and the team for making me feel so welcome."

"When I started with another company I did a year and trained up and learnt the business - it was a good basis and good foundation - the areas I have taken over and getting some very good results are Alex Hills and Capalaba. What I find is that I have one on ones with James every two weeks sitting down to see how things are going, and every four weeks we will have a meeting. My goals are to build my own dream house and we are getting close to achieving where I want to be now, and that's because of the support I've got from James and saying well if this is one of your goals, this is the way to achieve it - get out and do this, do that. Being pointed in the right direction is a massive plus for me - I am getting close to where I want to be now. The background support that we get from the Admin side of the Team is fantastic - that's probably the one thing I have noticed since being here the support system, if you want something it is there, there's no "you've got to look after that yourself" - you just ask the question and its done for you. With the support I have had I have stepped up from one level to another level and now I am loving every minute of it. Since I have come here I have come to work with a smile of my face every day, and that is because everybody is happy - we are a Team - we all get on well ... it is a smiley happy environment - I love it"

***********************************************************

Garcon Keelan – Domain Group Sales Manager

"Thanks for having us along to your event last week. Your team has one of the best cultures I have seen – in such a large dynamic office."

***********************************************************

Claire Swanepoel - Domain Group Account Manager

"Always love hanging with your team. I have noticed your team is very close. It’s nice you all sit and eat and joke:)"

***********************************************************

Ian Shortell - Previous owner of The Professionals Cleveland

"Look it’s been a great change from managing my own business when there were the pressures of day to day, now I am getting to do what I want to do.

I just list and sell.

If I need some help I have an admin team that helps me.

It is a great business, it’s a family company, I treasure the values of having those people around who are going to look after me and help me succeed, rather than me having to worry about everyone else - everything I want is there for me.

It’s a great office to be part of.

Has my business grown is a question! Yes, we have found it a lot easier - because we just list and sell real estate. We fitted into the office comfortably. It’s a good environment to work in. We are happy and we are productive.

We have had the best quarter we’ve ever had – and we’ve only been here 9 months.

In terms of admin support, there’s someone to do anything. We’ve got a great office manager, we’ve got a great support team, we’ve got people who look after your marketing, they look after your accounts, they look after putting your listings up and down, signs I don’t have to worry…I don’t put up signs…I don’t do anything.

It’s simple – I list and sell real estate."

***********************************************************

Nathan Carter

"Our Principal, Iain Carmichael, is a non-selling Principal and he runs the business. He enables us to do our job effectively - the first words he said to me when I walked into the building were "what do you need because we are here to help you?" It was weird to get used to as an agent - normally you have to do all these jobs yourself. Agents normally have to have a very diverse range of skills to succeed in real estate, but here at LJ Hooker Cleveland, they do all the hard work. There is a lot of depth in the business but the most important thing is the culture of the office - everyone just wants to help, from Admin to Management, to John doing the signs - and you don't normally have to ask, everything is automatically done for you. So my life is made incredibly easy by the entire team. When someone lists their house with Nathan, it's with the whole team at LJ Hooker Cleveland. As soon as I list a property the office gets straight to work."

***********************************************************

Margot Fabian

"I joined LJ Hooker Cleveland recently after 28 years in the industry and feel the need to share with any real estate salesperson contemplating a change of agency my recommendation would be to consider working under their umbrella.

I have received endless assistance in setting up - which has brought me immediate success. I have also enjoyed comradery and congenial ambiance in the office.

They certainly deserve all the many accolades they have won!

I look forward to being part of their success story!"

***********************************************************

Heather Coventry

"LJ Hooker Cleveland under Iain's leadership and mentoring have helped me to achieve a high level of customer loyalty and repeat business. Words that spring to mind are integrity, fortitude and professionalism."

***********************************************************

Lauren Rowe

"This is just a short note to say a big thank you for all the help, support and assistance you have given me at LJ Hooker Cleveland. The office is a happy environment to work in and this is a testament to your dedication and willingness to listen and assist the agents with their needs."

***********************************************************

Chris Roy

"After working in the industry for many years and seeing how a large number of offices operate, without a doubt, I would have to say that Iain has got it spot on! The support, backup, and resources are right there ready to go, along with systems and processes to make our job of selling as uncomplicated and as stress-free as possible. Sales people are sales people because that’s what they are good at, and here at LJ Hooker Cleveland, all of the admin and ‘busy work’ is done for you.

If you are not here now, you should be."


 

What our customers say

See all

I thought I should write to you and make you aware of how my first few months have progressed working for you at LJ Hooker. I have now been in the industry for almost 2 years and have worked for Raine & Horne, and Remax. I don’t think many people understand how difficult it can be starting in the industry and getting the traction required and how much of a difficult journey this can be. I need to let you know that I had almost given up on the industry even though I had a genuine love of it prior to deciding to join you. I was told by you that I would receive great support and how my main focus would be canvassing and obtaining listings, I was hesitant as many people in the industry promise the world and it just doesn’t happen. But that is why I need you to know how you are starting to turn my entire career around, I now am excited about coming to work every day and no longer have the same anxiety about work. The support your team offers is more than was promised and the most important thing is that you have processes in place that ensure future pipeline business. Because this happens in the background you can continue to focus on canvassing and getting more listings, which obviously increases your chances of earning a much higher income. Following our Sales Manager, James, processes are proving to be successful for me and I am getting more listings than ever before. James is always available and helpful. Not only is the above really important but the entire team was welcoming and helpful. I am not sad about my previous experience in the industry, however, I know if I had joined a lot sooner than I had I would have been much closer to achieving my goals. Thank you from the bottom of my heart for having me on your team. Forever Grateful Rach

Rachael Munro

I would just like to take this opportunity to thank you and your office for the smooth transition. The service of you and your administration team to assist in settling into the new office and new systems has been outstanding. The professionalism, friendliness, and support have been above and beyond and my compliments to you for the smooth running of both your sales and rental offices. It has been refreshing to witness your approach to the industry with your fresh ideas and in particular the care you show to your staff. It would be a pleasure for any agent to work at LJ Hooker Cleveland.

Debbie Ward - Previous owner of LJ Hooker Birkdale

It was lovely to see an agent treating Admin to flowers and chocolates today! I've been in real estate almost 14 years and never come across the kind of support you receive here at LJ Hooker Cleveland. I am extremely grateful to Rebekah, Amanda, Sarah & Chloe and of course the Boyz. Thank you VERY much for what you do for me. You're all BRILLIANT.

Peter Houliston - Hooly

I just wanted to say a couple of "thank yous", to you, and your family, and the team for making me feel so welcome. When I started with another company I did a year and trained up and learnt the business - it was a good basis and good foundation - the areas I have taken over and getting some very good results are Alex Hills and Capalaba. What I find is that I have one on ones with James every two weeks sitting down to see how things are going, and every four weeks we will have a meeting. My goals are to build my own dream house and we are getting close to achieving where I want to be now, and that's because of the support I've got from James and saying well if this is one of your goals, this is the way to achieve it - get out and do this, do that. Being pointed in the right direction is a massive plus for me - I am getting close to where I want to be now. The background support that we get from the Admin side of the Team is fantastic - that's probably the one thing I have noticed since being here the support system, if you want something it is there, there's no "you've got to look after that yourself" - you just ask the question and its done for you. With the support I have had I have stepped up from one level to another level and now I am loving every minute of it. Since I have come here I have come to work with a smile of my face every day, and that is because everybody is happy - we are a Team - we all get on well ... it is a smiley happy environment - I love it.

Paul Joyce

Thanks for having us along to your event last week. Your team has one of the best cultures I have seen – in such a large dynamic office - Garcon Keelan *********************************************************** Always love hanging with your team. I have noticed your team is very close. It’s nice you all sit and eat and joke :) - Claire Swanepoel

Garcon Keelan – Domain Group Queensland Sales Manager + Claire Swanepoel - Domain Group Account Manager

I joined LJ Hooker Cleveland recently after 28 years in the industry and feel the need to share with any real estate salesperson contemplating a change of agency my recommendation would be to consider working under their umbrella. I have received endless assistance in setting up - which has brought me immediate success. I have also enjoyed comradery and congenial ambiance in the office. They certainly deserve all the many accolades they have won! I look forward to being part of their success story!

Margot Fabian

***** to view this video visit our Facebook page ***** Look it’s been a great change from managing my own business when there were the pressures of day to day, now I am getting to do what I want to do. I just list and sell. If I need some help I have an admin team that helps me. It is a great business, it’s a family company, I treasure the values of having those people around who are going to look after me and help me succeed, rather than me having to worry about everyone else - everything I want is there for me. It’s a great office to be part of. Has my business grown is a question! Yes, we have found it a lot easier - because we just list and sell real estate. We fitted into the office comfortably. It’s a good environment to work in. We are happy and we are productive. We have had the best quarter we’ve ever had – and we’ve only been here 9 months. In terms of admin support, there’s someone to do anything. We’ve got a great office manager; we’ve got a great support team; we’ve got people who look after your marketing; they look after your accounts; they look after putting your listings up and down; signs I don’t have to worry…I don’t put up signs…I don’t do anything. It’s simple – I list and sell real estate.

Ian Shortell ---------- Previous owner of The Professionals - view this video on the LJ Hooker Cleveland Facebook page

***** to view this video visit our Facebook page ***** Our Principal, Iain Carmichael, is a non-selling Principal and he runs the business. He enables us to do our job effectively - the first words he said to me when I walked into the building were "what do you need because we are here to help you?" It was weird to get used to as an agent - normally you have to do all these jobs yourself. Agents, have to have a very diverse range of skills to succeed in real estate, but here at LJ Hooker Cleveland, they do all the hard work. There is a lot of depth in the business but the most important thing is the culture of the office - everyone just wants to help, from Admin to Management, to John doing the signs - and you don't normally have to ask, everything is automatically done for you. So my life is made incredibly easy by the entire team. When someone lists their house with Nathan, it's with the whole team at LJ Hooker Cleveland. As soon as I list a property the office gets straight to work.

Nathan Carter - view this video on the LJ Hooker Cleveland Facebook page

LJ Hooker Cleveland under Iain's leadership and mentoring have helped me to achieve a high level of customer loyalty and repeat business. Words that spring to mind are integrity, fortitude, and professionalism - Heather Coventry *********************************************************** This is just a short note to say a big thank you for all the help, support and assistance you have given me at LJ Hooker Cleveland. The office is a happy environment to work in and this is a testament to your dedication and willingness to listen and assist the agents with their needs - Lauren Rowe

Heather Coventry + Lauren Rowe

After working in the industry for many years and seeing how a large number of offices operate, without a doubt, I would have to say that Iain has got it spot on! The support, backup, and resources are right there ready to go, along with systems and processes to make our job of selling as uncomplicated and as stress-free as possible. Sales people are sales people because that’s what they are good at, and here at LJ Hooker Cleveland, all of the admin and ‘busy work’ is done for you. If you are not here now, you should be.

Chris Roy